Our Process

The Ross Center

Contact The Ross Center:

You can complete our contact form, or call one of our offices. Our phones are typically answered in person from 9am – 9pm most days of the week. If you leave a message or submit an inquiry,we will call you back within one business day.

Discover what brings you here:

Whether you’ve called the office directly or completed the contact form, your first point of contact will be one of our trained patient care coordinators. They will speak with you about your concerns, and take into consideration your symptoms, age (or the age of your child), and potential need for medication.  We also discuss whether in-person or virtual therapy is desired.

Discuss financial policies:

We also review our insurance policies, since we are out-of-network  and do not participate in any insurance plans. However, many of our patients are able to get some level of reimbursement from their insurance carrier for out-of-network benefits. Although we do not bill insurance carriers directly, we can provide you with the receipts necessary if you choose to submit to your insurance.

Connect you with the right clinician:

We want to make sure that the Ross Center is the best place for your care, and that you are matched with the clinician and service most appropriate for you. The patient care coordinator will direct you to the specialized clinician who we think will be the best fit for your situation – either a therapist or a psychiatrist. If you have been referred to a specific clinician or are requesting a particular clinician, we will do our best to get you scheduled with that person, depending on their availability. You can see a description of all of our clinicians HERE.

Patients come to us in different stages of their own mental health journey. You may already have a diagnosis and know what you’re looking for, and you may be looking for a diagnostic evaluation to determine the best course of treatment. Our patient care coordinators are trained to ask the right questions to match you with the proper clinician, and will recommend an initial evaluation with a psychiatrist if medication may be appropriate.  Depending on the diagnosis, the psychiatrist may then recommend specific follow-up treatment with a therapist, either within The Ross Center or to another outside specialist.

If your child can’t get an appointment right away:

While many child therapists offer daytime hours, we typically recommend that children see us outside of school hours to allow them to remain in school full time.  Given that, our child therapists are often fully booked during after-school hours. If we cannot get your child scheduled right away, we will encourage you to add your name to our waitlist. We maintain an active waitlist and contact potential patients as soon as therapists have availability based on the date you are added to the list. We can provide you with referrals to other child therapists in the area, but unfortunately the pandemic has heightened the demand for care across the board and many of our colleagues have waiting lists as well. Many of our child therapists do also offer parent consultations, and are available during daytime school hours to work with you and provide parenting guidance to support your child.

If you need Neuropsychological Testing and Assessments:

If you have been referred for a neuropsychological test or assessment you will be transferred to our testing coordinator, who will gather information about your needs and arrange scheduling for you or your child. We offer many types of neuropsychological and psychoeducational evaluations – learn about the full array of evaluations here.

Once your appointment is scheduled:

We will email you a link to forms that are intended to gather essential background information for your clinician. Please note that these forms must be completed 48 hours prior to your first appointment, or the session may need to be rescheduled. The forms provide important information for the clinician and patient care coordinator to review, to ensure that all the necessary items are taken care of so the first appointment can be focused on you and your needs.

Initial Appointment:

We’ll help you schedule your first appointment at a time that is convenient for you. The initial consultation or evaluation will take place over one to two visits depending on a variety of factors, including age, symptoms, and clinical history. Additional appointments will then be scheduled based on your clinician’s recommended treatment plan.

Learn more about our practice on our Frequently Asked Questions page.

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