Webinar: Psychological Approaches to Creating Healthy Media Habits. 5/24 – 1 – 4 pm. 3CE. Register Now!

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Webinar: Psychological Approaches to Creating Healthy Media Habits. 5/24 – 1 – 4 pm. 3 CE. Register Now!


Frequently Asked Mental Health and Therapy Questions

How do I choose which clinician to see?

We can help make that decision for you. When you first call our office, one of our trained patient care coordinators will speak with you about your concerns, and direct you to the specialized clinician who we think will be the best fit for your situation. We take into consideration your symptoms, age (or the age of your child), and potential need for medication before matching you with the most appropriate clinician – either a therapist or a psychiatrist (MD). You can see a description of all of our clinicians HERE.

We want to make sure that the Ross Center is the best place for your care, and that you are matched with the clinician most appropriate for your concerns. If, after the initial intake appointment, the clinician determines that a different professional in our office would be a better match, we will make that recommendation. Ultimately our goal is to help you get better as quickly as possible.

What can I expect at my first appointment?

Your first appointment typically lasts for an hour.  During this initial intake session, your clinician will provide a thorough assessment of your mental health and discuss goals and expectations for treatment.  All of our clinicians are exceptional at evaluation and diagnosis, and we work collaboratively with your needs and wants to reach agreed upon treatment goals using a variety of therapeutic methods.   

Are you seeing people virtually or in the office, or both?

We are currently seeing patients both in-person and via teletherapy. Of course, we are carefully monitoring recommendations from the CDC and local departments of health, and will continue to revise our plans if necessary. Teletherapy will continue to be an option for both current and new patients, as we segue into a hybrid model of care

For virtual appointments, you can read our ZOOM meeting instructions and download our Patient Telehealth Agreement.

How often do you prescribe medication?

Our goal is to offer you the best, evidence-based treatment options.  We provide education during our evaluation process about what treatments are available for different conditions.  This can involve medication but certainly does not have to in most instances. Seeing a psychiatrist does not mean medication is recommended or prescribed; often our psychiatrists will recommend other treatments as a start and then evaluate the need for medication after a period of time. 

What if I need therapy AND medication?

If you need both therapy and medication, and you are certain of this prior to coming to us, we encourage you to schedule your initial appointment with one of our psychiatrists.  Your psychiatrist will complete a full evaluation and make a recommendation both for medication and for a specific therapist whom they think would be a good fit for you.  All of our professionals work closely together as a team, regularly communicating about your care and treatment plans.  Patients find it very valuable to have their therapist and psychiatrist in the same office; not only is it more convenient but outcomes are often improved and progress achieved more quickly. 

How do I request a refill for a prescription?

Prescription refills can be requested using the form below. Keep in mind that prescription refills will be taken care of within 48 business hours of the request, Monday through Friday from 9AM to 5PM.  This means anything received on Friday will be completed no later than the same time the following Tuesday (assuming that Monday is not a holiday).  If you need a refill more quickly, please call the office as soon as possible and do not use this form. If you have an urgent prescription issue, please contact your doctor and follow the instruction in their outgoing voicemail message.

Rx Refill Request Form

  • For the Washington, DC office, please call 202-363-1010, Extension ‘0’
  • For the New York, NY office, please call 212-337-0600, Extension ‘207’
  • For the Vienna, VA office, please call 703-687-6610, Extension ‘0’

Please note that we will not accept refill requests directly from your pharmacy any longer.

Do you include parents and family members in treatment?

For children under 18 , parents are always included in the intake process and often included in the treatment as well. This will depend on the child’s age and needs. For young adults, parents and other family members can be included depending on what feels comfortable and medically necessary for the patient and the clinician. It is often helpful to have close friends or family members involved somewhat in the evaluation and/or treatment process. This depends on the individual circumstances. We can also work with parents independently to discuss issues and concerns with their child.

What are your fees?

Fees are based on your clinician’s credentials and level of training. You’ll find that our fees are consistent with other high quality competitors in our area. Please call the office where you would like to schedule an appointment for specific information about fees and scheduling.

Additionally, you have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the No Surprises Act law,  health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.

Do you accept insurance?

Like many mental health practices in our area, we are out-of-network and do not participate in any insurance plans. However, many of our patients are able to get some level of reimbursement from their insurance carrier for out-of-network benefits. Although we do not bill insurance carriers directly, we can provide you with the receipts necessary if you choose to submit to your insurance. You may want to contact your insurance company to verify your mental health benefits prior to engaging in treatment. Patients often use their Health Care Flexible Spending Accounts (FSA) to set aside pre-tax dollars to pay for mental health not covered by insurance.

Insurance companies put many constraints on mental health providers that limit our ability to offer the highest quality care to our patients. Insurers require specific diagnoses codes for each session, and put strict controls on the length and quantity of sessions based on financial algorithms rather than quality of care. In addition, there are confidentiality issues with employers when providers are required to provide diagnosis and treatment notes to insurance companies, with potential implications for pre-existing condition restrictions. Our goal is to provide you with the optimal mental health treatment tailored specifically to your needs, and not be held to guidelines established by insurers.

To learn how to request reimbursement and submit claims to your insurance company, click here.

If your child therapists are full, should I put my name on a waitlist?

Yes, we encourage parents to add their names to the waitlist. We maintain an active waitlist and contact potential patients as soon as therapists have availability based on the date you are added to the list. In the meantime, we encourage you to sign up for our newsletter to be notified of upcoming parenting programs, and to view the events section of our newsletter to access recorded webinars geared to parents. We can provide you with referrals to other child therapists in the area, but unfortunately the pandemic has heightened the demand for care across the board and many of our colleagues have waiting lists as well. If you or your child is in crisis, please call 911 or go to the nearest emergency room.

Rx Refill Request

Please be advised that the turnaround time for prescription refill requests is no more than 48 business hours.  This means anything received on Friday will be completed no later than the same time the following Tuesday (assuming that Monday is not a holiday).  If you cannot give us that much time, please call the office as soon as possible and do not use this form

Supportive Parenting for Anxious Childhood Emotions (SPACE) Screening Form

Thank you for your interest in our SPACE-informed parenting group. Our group is designed to work with parents of children whose primary difficulty is anxiety with related avoidance behavior. Please answer the following questions so that we can gain a better understanding of you and your child.

REACH Screening Form

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