Frequently Asked Questions

How do I choose which clinician to see?

We can help make that decision for you. When you first call our office, one of our trained patient care coordinators will speak with you about your concerns, and direct you to the specialized clinician who we think will be the best fit for your situation. We take into consideration your symptoms, age (or the age of your child), and potential need for medication before matching you with the most appropriate clinician – either a therapist or a psychiatrist (MD).

We want to make sure that the Ross Center is the best place for your care, and that you are matched with the clinician most appropriate for your concerns. If, after the initial intake appointment, the clinician determines that a different professional in our office would be a better match, we will make that recommendation. Ultimately our goal is to help you get better as quickly as possible.

What can I expect at my first appointment?

Your first appointment typically lasts for an hour.  During this initial intake session, your clinician will provide a thorough assessment of your mental health and discuss goals and expectations for treatment.  All of our clinicians are exceptional at evaluation and diagnosis, and we work collaboratively with your needs and wants to reach agreed upon treatment goals using a variety of therapeutic methods.   

How often do you prescribe medication?

Our goal is to offer you the best, evidence-based treatment options.  We provide education during our evaluation process about what treatments are available for different conditions.  This can involve medication but certainly does not have to in most instances. Seeing a psychiatrist does not mean medication is recommended or prescribed; often our psychiatrists will recommend other treatments as a start and then evaluate the need for medication after a period of time. 

What if I need therapy AND medication?

If you need both therapy and medication, and you are certain of this prior to coming to us, we encourage you to schedule your initial appointment with one of our psychiatrists.  Your psychiatrist will complete a full evaluation and make a recommendation both for medication and for a specific therapist whom they think would be a good fit for you.  All of our professionals work closely together as a team, regularly communicating about your care and treatment plans.   Patients find it very valuable to have their therapist and psychiatrist in the same office; not only is it more convenient but outcomes are often improved and progress achieved more quickly.

Do you include parents and family members in treatment?

For children under 18 years old, parents are always included in the intake process and often included in the treatment as well. This will depend on the child’s age and needs. For young adults, parents and other family members can be included depending on what feels comfortable and medically necessary for the patient and the clinician. It is often helpful to have close friends or family members involved somewhat in the evaluation and/or treatment process. This depends on the individual circumstances.

What are your fees?

Fees are based on your clinician’s credentials and level of training. You’ll find that our fees are consistent with other high quality competitors in our area. Please call the office where you would like to schedule an appointment for specific information about fees and scheduling:

Do you accept insurance?

Like many mental health practices, we are out-of-network and do not participate in any insurance plans. Many of our patients are able to get reimbursed from their insurance carrier for out-of-network benefits. We will provide you with the receipts necessary if you choose to submit to your insurance carrier.